Masooma Naqvi

(419)324-9938

masooma.akhtar@gmail.com

Professional Profile

  · 5+ years of experience in business process and human resources management

  · Proficient in project management methodologies and practices

  · Executed and maintained program management processes and disciplines in the areas of: program

schedule and quality management; communications management; human resource management; cost

management; procurement management; risk / issue management; change management

  · Good expertise in recruiting, management, and career development of consulting staff

  · Managed cost budget to allocate overall cost estimate to individual tasks

  · On hands experience in requirement gathering and analysis

  · Produced project status reports, managed the team and resolved day-to-day issues

  · Excellent organizational, time management, and multi-tasking skills

  · Ability to adapt with a very short learning curve, able to deliver under tight deadlines

  · Dependable team player, thrive in both independent and collaborative work environments

  · Excellent intuitive, technical, analytical, and leadership skills

  · Proven problem solving skills, optimized troubling schedules, solved employee disputes, and ironed out

problems with customers

  · Mentored staff in methodology and consulting excellence and encouraged best practice in project

management and project planning.

Tools/Technologies

- Project management : Microsoft Project, Primavera

- Middleware/Modeling: SAP PS and Visio

- Microsoft Office Suite: Outlook, Power Point, Excel and Word

- Database management: Microsoft Access

- Operating Systems: Windows XP, 7

PROFESSIONAL EXPERIENCE

Company: Arsalan Foods

Jan 2013 – July 2013

Role: Assistant Project Manager

This large scale bakery goods factory was facing wastage of time, material, and efforts due to lack of quality

control processes. During the project, quality check points were established, processes were re-defined, and a

quality lab was developed to test raw materials. Also, vendor selection criteria were defined and employees

received extensive training. The project resulted in reducing rejection rate by over 85%, process time by 35%, and

improving production consistency by 75%.

Roles & Responsibilities:

- Conducted business and system analysis to prepare project specification documents.

- Coordinated with Project Manager and department managers.

- Used Primavera software for project management activities.

- Scheduled and conducted meetings with team members and senior management.

- Coordinated and monitored the project schedule, budget, staff, and deliverables.

- Conducted training sessions with teams from different departments.

- Prepared status reports on each aspect of project management and reviewed with the team.

- Deliverables were made on or before deadline with accuracy.

Company: Xpike Technologies

May 2012 – Jul 2013

Role: Assistant Manager HR

My role in this company was to establish the HR department and develop policies & procedures, along with

business processes. I was mainly responsible for recruitment and team building activities. I also developed

contracts, managed vendors, and was responsible for direct and indirect sourcing. I developed code of conduct,

wrote employee handbook, developed performance evaluations criteria, and employee benefits plan. I introduced

work place harassment policies and conducted trainings. I also developed a system for attendance and payroll.

  · Present periodic dashboard reports on the current program, future opportunities, and client issues.

  · Good interpersonal and communication skills, with fluency in written and oral English

Masooma Naqvi

Roles & Responsibilities:

- Managed department’s annual budget of over $1.5 million.

- Hired more than 45 employees, interviewed over 160.

- Developed and streamlined business processes.

- Developed policies and procedures for the organization.

- Wrote Employee Handbook and prepared HR Manual.

- Developed job descriptions and employment contracts.

- Created vendor contracts.

- Developed, implemented, and maintained systems for: recruitment, accurate and timely execution of

payroll, employee benefits, personnel policies, on-boarding and off-boarding procedures, attendance, HR

filing, performance evaluation, employee files, compliance, reward and recognition, communication plan,

contracts and agreements, staffing plan, and candidate pipeline.

Started and maintained an online social media marketing initiative.

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- Developed and managed required trainings for the employees.

- At number of occasions, successfully utilized skills to persuade, negotiate and resolve conflicts.

- Company’s nominated spokesperson.

Project: Website Development & Marketing

Role: Senior Project Scheduler

Xpike Technologies provided website development and internet marketing services to clients from different parts

of the world. The team included web designers, developers, content writers, search engine optimizers, and social

media experts. My role was to schedule activities and resources for the project. I established milestones and

allocated tasks to team members. I also monitored progress throughout the project and suggested corrective

actions.

Roles & Responsibilities:

- Developed project plans, schedules, and project tracking.

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Estimated and obtained approval for timelines.

- Scheduled resources through various steps of Software Development Life Cycle (SDLC).

- Used MS Project to develop network diagram.

- Developed and controlled schedule baseline.

- Created project calendars.

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Established and monitored project milestones.

- Conducted data analysis for schedule forecasting.

- Assisted in conducting team performance reviews.

Company: Walgreens Pharmacy, Cincinnati, OH,

Apr 2008 – May 2012

Role: Assistant Manager

As part of the management team, I was responsible for all aspects of retail functions including inventory

management and forecasting, sales improvement, customer satisfaction, and compliance. I also identified business

trends, managed & controlled shrink, met the store’s monthly sales targets, handled budgets, and identified

training needs of the store personnel.

Roles & Responsibilities:

- Direct reports: 20, indirect: 35 – on sales floor and pharmacy.

- Managed sales of about 2.5 million per month, with about $0.6 million of cash handling.

- Contributed to sales improvement by $3M in a year, and reduction of stockroom inventory by $5M.

- Oversaw inventory, forecasting, Just-In-Time (JIT) items, shelf life management, timely restocking, stock

taking, and vendor interaction.

- Monitored and analyzed sales statistics. Carried out root cause analysis of negative trends and developed

strategies for improvement of sales.

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(419)324-9938

First point of contact for dis-satisfied customers. Managed difficult situations and resolved conflicts.

- Successfully displayed time management skills through multi-tasking and working under pressure to meet

tight deadlines.

Interacted with external agencies like law enforcement, insurance companies, contractors, and suppliers.

masooma.akhtar@gmail.com

Masooma Naqvi

- Received “Best Employee of the Year” award in 2009 and 2012.

- Lead sales team and won regional sales competition three years in a row (2009, 2010, and 2011).

Company: Q-Enterprise, Cincinnati, OH

May 2011 – Apr 2012

Role: Communications Coordinator

Purpose of this project was to develop a database system to manage day-to-day functions of the company. I was

responsible for scheduling weekly status meetings, planning and monitoring all communication, resolving

conflicts, communicating approved changes to the team, preparing presentations, and issuing internal memos.

Roles & Responsibilities:

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Planned, managed, and controlled communications and stakeholder management.

Identified stakeholders.

- Created communication management plan.

- Created stakeholder management plan.

- Liaison between senior management and technical team.

- Created and managed Issue Log.

- Created and managed Change Control Log.

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First point of contact for conflict resolution.

Company: Glide Aviation, Cincinnati, OH

Mar 2010 – Apr 2011

Role: Procurement Manager

The project was focused on establishing a warehouse and developing processes for the management of Line

Replaceable Units (LRU) for small scale airlines. During the project, I conducted market research, designed

project plans, defined vendor selection criteria, created vendor contracts, prepared RFQs, generated invoices, and

conducted negotiations with vendors.

Roles & Responsibilities:

- Created Procurement management plan.

- Defined source selection criteria.

- Used MS Project for task allocation.

- Researched and implemented compliance to quality standards.

- Provided assistance in creating vendor contracts.

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Established product ID systems.

- Created system for managing shelf life of parts/items.

Project: Business Process Development & Implementation

Role: Assistant Program Manager

The project was aimed at creating and implementing business processes for the firm. I was responsible for

developing project plans, defining business processes, organizing project activities, preparing progress reports,

implementing employee trainings, and providing input for business decisions.

Roles & Responsibilities:

- Actively participated in developing high-level documents for different modules in the project.

- Lead the team that designed, developed, and implemented the complete business solution.

- Defined processes for: inventory management, vendor management, purchase orders, invoices, and

payments from customers.

- Designed workflow for business processes.

- Conducted weekly meetings with senior management.

- Used MS Project for scheduling and other project related activities.

Project: Line Replaceable Unites (LRU) Management

Role: Project Coordinator

Purpose of the project was to establish processes to manage the LRU business. Some of my major responsibilities

included managing the schedule, allocating tasks, tracking project changes, monitoring project progress, and

(419)324-9938

masooma.akhtar@gmail.com

Masooma Naqvi

updating schedule changes. I also assisted the project manager in developing a comprehensive workflow process.

The project was completed on time and with-in budget.

Roles & Responsibilities:

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Involved in reviewing and analyzing requirements for creating project scope.

Estimation, planning, and task allocation.

- Managed scope of work and deliverables.

- Coordinated with different departments.

- Assigned tasks to team members.

- Developed and monitored project schedule and calendars.

- Prepared status reports and conducted weekly status meetings with project team.

Education/Certifications

- Master in Project Management, SZABIST, Karachi, Pakistan.

- Bachelor in Biology, Xavier University, Cincinnati, OH.

- Project Management Professional (PMP) Certification, In Progress

Achievements and Awards

- Received award for “Best Employee of Year” at Walgreens Pharmacy, Cincinnati OH in 2009 and 2012

- Winner of regional sales competition three years in a row (2009, 2010, and 2011) at Walgreens Pharmacy

in Cincinnati, OH

References:

Will be provided on demand

(419)324-9938

masooma.akhtar@gmail.com